Online Course FAQ's


Section 1: About the course

How is the course structured?

The course is made of 15 one-hour sessions taught either to an individual or with a group. The course is divided into two sections. Please refer to the Business English online course overview on the link below to find out what subjects are covered in each section.

What types of class are available?

You have the choice an individual course or working in a small group. A group class will normally be between 3 to 6 people.

What levels of class are available?

There are three levels of class available, which are referenced against the Common European Framework of Reference (CEFR) levels. 
All courses are taught at a particular level, however for an individual there is greater flexibility.
For general information about the CEFR levels please click here,

You need to be at the level stated below to participate in the three levels of group we offer:

If you are unsure about your level please take our level test, on the right hand side of the booking page, using the link below,

Which is better for me – individual or group classes?

An individual course offers greater flexibility and the opportunity to focus on the areas that most interest you. A group class allows you to build a network of people with similar aims and ambitions for their English skills and to work in a variety of ways that is not possible one-to-one, for example in completing group projects and presentations.

What topics are included in the course?

All classes are taught against one of three levels. However individuals have much greater flexibility to pick and choose the topics they want to focus on,

What will I do?

The virtual classroom offers access to a wide range of resources. You will work with videos, authentic reading and listening material, statistics and graphs, interview scripts, puzzles, pictures and lots more besides. Unless you have chosen a one-to-one course, you will work sometimes as an individual, and sometimes in pairs, or in groups. The course is target focused. This means we have specific objectives for every session and review these objectives at the end of each session.

When is the course available?

  • Each level of the course starts at a different time each month.
  • The course is only taught between Monday to Friday.
  • The courses are available at different times in the morning, afternoon and evening.
  • The course start times are given in Central European Time (CET).
  • You can use the time zone checker in the booking section of the site (link below) to establish the start time in your time zone. 
  • Please follow this link to the booking section of the website, for a list of course start dates is available on this page.

What skills does the course develop?

  • We develop both your language skills and your professional competencies (the wider skills you need to do your job effectively).
  • The course will expand your vocabulary and improve your reading, writing, speaking and listening skills both for general English use and for Business specific purposes. Your grammar will also be developed within each topic area.
  • The course is designed to give you the language you need to progress in both your work and your life. At the same time, we help you with other professional competencies including presentation skills, report writing, negotiation skills, interpreting financial trends and interview techniques.  

What qualifications and experience does my trainer have?

  • All our trainers are highly qualified native English speakers, and will ensure your objectives are met during each session. Your trainer will have a CELTA qualification (Certificate in Teaching English to Speakers of Other Languages) or an internationally recognised equivalent. 
  • You can have complete confidence in the trainer’s level of skill. We observe each trainer every six months, and monitor online classes through spot-checks of session recordings, to ensure you are being taught to a high standard.
  • For more information about the CELTA please click here,
  • For more information about our trainers please click here,

Section 2: Adobe Connect Meeting– the virtual classroom

What is Adobe Connect Meeting?

Adobe Connect Meeting is an online/virtual classroom where the trainer and learners can communicate and share documents, to find out more click on the link below,

What can I do in Adobe Connect?

Adobe Connect Meeting offers lots of different options to help you have a good learning experience. 

  • You can communicate with your trainer and other learners by video, audio and live chat.
  • You can share and review documents.
  • You can interact on an electronic whiteboard. For example you can type, write or draw an idea on the whiteboard for other learners to see.
  • You can watch videos
  • You can have a whole group discussion or go to a special ‘pod’ where you can work away from the main group with another learner.
  • You can express your opinion in lots of ways, by voting in a poll, by live chat, or by contributing through the questions and answers option.

How do I log on to Adobe Connect?

Once your application to join a course has been processed, The Language Partnership will send you a URL link to each session along with a username and password. To help you log on please use the instructions provided by Adobe Connect Meetings,  to download the guide click here.

What happens once I have joined the session?

  • Once you have logged in you will be registered as attending the session.
  • Before the start of the session starts, while learners connect, you will be in the ‘reception area’. This area will have information about the upcoming session, such as key vocabulary that will be covered, and an overview of the presentation that will be taught.
  • The trainer will arrive and appear by video in the virtual classroom at the start of the session.
  • Your trainer will ensure all participants are given audio and video access as appropriate.

What happens if I have a problem?

  • If you can not log into the classroom, contact the Language Partnership on our direct line + 352 2615 6791 and we will try to resolve the problem with you. If you have a problem with the audio or video connection after you have logged in to the class you will need to send a short message to your trainer via the chat box.
  • They will try to resolve the problem but if they are unable to do so, we will ask you to contact the Adobe Connect customer help line directly. A list of Adobe connect phone numbers by country helplines with be available.

How do I know my computer and internet are compatible with Adobe Connect?

We strongly recommend that you test your compatibility with Adobe Connect before you book a course.  There are a number of ways you can do this.

  • You can check your computer is compatible with Adobe Connect by clicking here.
  • We invite you to attend one of our free weekly seminars to find out more about Adobe Connect.  Please refer to the calendar on the right hand side of the booking page to find out when the next seminar will take place, follow this link for more. information,
  • Contact us by phone or e-mail if you have a question. In most situations we should be able to answer your questions quickly. However for certain technical questions, we many need to contact the Adobe Connect support team before providing you with an answer. We aim to reply to any questions you ask within 24 working hours. 
  • It is your responsibility to ensure you have adequate IT resources to access the virtual classroom. It is essential that you have a sufficiently strong Internet connection to be able to use all the different features of the online classroom.

What support will I be given with using the virtual classroom?

  • Once you have booked a course we will send you a set of guidelines to ensure you get the very best out of your online learning experience and enjoy your time working with fellow learners and your trainer. 
  • The guidelines will outline when to use different communication channels offered by Adobe Connect during classes, for example when to use the chat box to communicate with your trainer and when it is best just to listen. 
  • We will also talk this through with you at the free introductory session at the start of the course.

Section 3: How to make the most of your time using Adobe Connect.

How do I communicate with my fellow learners outside class hours? 

All learners will be given a Language Partnership e-mail which they can use to communicate with other learners. We are currently developing a forum which you will be able to use to share ideas and practice speaking in English. You will be able to access to your e-mail account and the forum for one year after your course has finished.

What happens if I don’t want to e-mail other learners?

You don’t have to e-mail other learners. However writing emails is an important part of Business English and we encourage our learners to take every opportunity to practice this skill. Please also note that you will not be able to participate in all of the self-study assignments without e-mailing your fellow learners.

What should I do if a learner makes an inappropriate comment via e-mail?

If another learner makes an inappropriate comment please inform your trainer or, if it occurs outside class time, please contact the Language Partnership immediately on + 352 2615 6791 and forward the email that has caused concern to This email address is being protected from spambots. You need JavaScript enabled to view it. .

What if I still have questions at the end of the session?

Your trainer will be available for 15 minutes at the end of each session to answer your questions through the Question and Answer chat facility. The trainer will not be available for questions outside of this time.

What happens if somebody makes abusive comments in the classroom?

Abusive or offensive behaviour directed at either your trainer or fellow learners will not be tolerated. Any such abusive or offensive behaviour will result in immediate exclusion from the course. Classes are recorded so learners may revisit and review what has been taught after each session. We reserve the right to use these recordings to investigate any accusations or complaints about abusive or offensive behaviour.  All data collected in this way will be stored and managed in line with current Data Protection legislation as of 2015.

What happens if I want to change my group?

To ensure classes are manageable we will only transfer learners to a different class in exceptional circumstances.  Please contact us directly via e-mail or phone to discuss this.

Section 4: Resources and assessment

What materials will I receive?

Each session is supported by a resource pack. This contains all the vocabulary you cover in class, and lots of extra activities with which you can consolidate your understanding. We also give you lots of suggestions for further study in between classes including links to a selection of different websites.

Will I have self-study (homework) assignments?

We set you self–study assignments every week.  These are activities which you might complete individually, in pairs, or sometimes in a larger group.

For how long can I access each class recording after the session? 

We record every class and you are able to access this recording for one month after the final session of your course.

Will I get a certificate when I finish?

If you complete 75% of the course you will receive a certificate. This certificate will confirm you have completed the course, state your level, and clearly explain what you can do in terms of language and skills.

What if I am not sure about my level at the start of the course?

If you are not sure of your level, we recommend you take the time to complete our short Multiple-choice Assessment. You will receive your results no more than 24 working hours after taking the test. The working week is considered to be from 8.00am to 6.00pm – Monday to Friday – not including Luxembourg public holidays.
You also have the option of taking our Detailed level Assessment. This assessment gives you comprehensive feedback about each skill area. A detailed level assessment costs €20. More information about this is available in answer to the next question.

Can I be assessed at the end of the course?

  • You can take a full assessment which reviews all your skill areas in detail. This assessment will grade and give feedback on your speaking, listening, reading and writing skills, as well as your knowledge of vocabulary and grammar.
  • At the end of this full assessment you will receive a detailed skills profile. The assessment includes a Skype interview with a trainer who will assess your spoken English. You also have the option of taking our free multiple-choice Level test that tests your reading, vocabulary and grammar skills.
  • If there is any doubt about the credibility of the end of course result, or any suspicion that any student might have received help from another source while taking the test, the language partnership reserves the right to issue a certificate based on the level achieved during the course in the opinion of the trainer.

Can I share the Language Partnership’s resources?

No! These resources are copyrighted. All materials produced by the Language Partnership, including but not limited to vocabulary sheets, presentations, recordings, and self-study exercises are for your private use and not to be copied, replicated, distributed or otherwise shared or reused in any other context without written permission from the Language Partnership. 

Section 5: Payment, cancellation, refunds, attendance and postponements

How do I pay?

You can pay via PayPal through the Language Partnership website.

How much do I pay?

Individual course Group courses (Group size min 3 – max 6)
€65 per hour €25 per hour
Part 1: 8 courses:  €520  Part 1: 8 courses:   €200
Part 2: 7 courses:  €455 Part 2: 7 courses:   €175
Part 1 and 2: €975 Part 1 and 2: €375 

Can I cancel my course?

In the event you need to cancel the course we adhere to the following principles:

  • If you cancel before the course starts, or within 14 days of making a purchase, we will give you a full refund less a €20 administration charge.
  • If you cancel after the course has started and/or 14 days after your booking, we will give you a refund less the cost of three lessons (€75 for a group course for example). 
  • When paying by PayPal you will be liable for any transaction costs incurred both in booking the course and if the Language Partnership should be required to make a refund. The Language Partnership will not accept charges for receiving refunds under any circumstances. If the Language Partnership is required to meet the costs of receiving payment through Paypal we will not consider the course fee to have been paid in full and you will not be able to start your course until the shortfall is received.

What happens I cannot attend a class?

  • If you fail to attend a class for whatever reason, this class will be lost. We will ensure you are offered the vocabulary sheets and presentations for every class and access to a recording of the class, irrespective of whether you attend or not. 
  • If you experience IT problems during the class we will, in exceptional circumstances, try to find an alternative class to attend. 

If my circumstances change can I postpone the course?

  • If you need to postpone the course, either before you start or after you have started, you will be able to continue with your course at a later date. You need to re-start or resume your course within one year of making the original booking for the course. You will be able to resume your course from the same point at which you had to postpone, but you will not be able to repeat classes you have already taken. 
  • It is not possible to guarantee you will have the same teacher on re-started or resumed courses as you had for the original course.

Section 6: Quality

How do I evaluate the course?

We will send you an end of course questionnaire to complete at the end of the course. You will also be contacted by the Language Partnership management team half way through the course to establish whether you are happy with the progress you are making.

What should I do if you I am unhappy with any aspect of the service?

Certain issues, such as the pace of the session, can be resolved with your teacher However, if you are uncomfortable talking with your teacher or remain unhappy with any aspect of our service please contact This email address is being protected from spambots. You need JavaScript enabled to view it. .